As Head of HR at NetWatch Global I work closely with the leadership team to enhance the workplace experience, improve team performance, and increase employee retention – all essential factors in delivering for our clients every day. In recent years, NetWatch has enriched the team’s experience with initiatives that have boosted retention, including professional qualifications, enhanced benefits packages, and clear career pathways. Whilst we’re a small business with big ideas, budget constraints mean we must be strategic about which initiatives we pursue, ensuring they don’t put undue strain on the business.
NetWatch recently integrated L&D analytics to gain insights into skill sets and training needs through a strategic investment in a psychometric assessment tool. This tool evaluates our team’s potential for long-term success, helping us hire top talent and support their development effectively. Whilst we now leverage data science to determine our training needs, we continue to depend on time-consuming and resource-intensive traditional methods to address them. To that end, if budget were no barrier my vision for NetWatch would be to implement a cutting-edge global learning platform, leveraging modern technology including augmented reality and gamification techniques for training delivery and client service.
Internally, this platform would elevate NetWatch as a great place to work by offering state-of-the-art CPD opportunities, setting us apart from competitors. The platform’s unique feature would be its AI-powered personalised learning paths tailored to each colleague’s role, goals, and skills gaps. Following an initial assessment, the platform would curate a personalised curriculum of learning resources to enhance existing skills and develop new competencies for both professional development and improved company performance. Whilst some materials would be traditional, such as accredited qualifications, others would be delivered through engaging and immersive learning experiences, with gamification playing a key role. Gamified elements would introduce challenges, rewards, and progress tracking, making learning more motivating and enjoyable – and encouraging some friendly competition amongst colleagues!
From a client perspective, this platform would position NetWatch as more innovative and future- focused, serving as a powerful tool for client engagement and education. Clients could step into the ‘NetWatch Globe’ – a virtual environment where they can meet key company figures without the need for time-consuming travel. Clients could jump into interactive and engaging product demonstrations, visualising how our solutions work in real-time scenarios. Additionally, clients could participate in immersive virtual reality training sessions alongside our analysts, gaining first-hand insight into our team’s approach to online investigations. This deeper level of engagement would enhance our clients’ understanding and strengthen their confidence in our capabilities and expertise.
Whilst budget constraints may pose a challenge for now, we are committed to doing everything possible to ensure that NetWatch remains a fantastic place to work, grow and deliver exceptional services.
This article also appeared in issue 68 of Modern Insurance Magazine.
