Careers

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in the company and position, and why you are a good fit.

Job Details

• Monday to Friday
• Full-time 35 hours per week
• £21,861,84 per year salary
• Start Date: As soon as possible

Benefits Package

• Flexi-time (build your own week around the core hours of 10am-2:30pm)
• Remote working opportunities
• Over-time opportunities (depending on business needs)
• On-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Regular team social events and clubs
• Cycle to work scheme
• Casual dress

The Role

In October 2020 NetWatch launched its Rapid Police Reports service. Using our in-house built platform, reports and evidence are easily ordered from the police on behalf of insurance clients to help them make informed decisions. The service has proven highly successful and has grown at an exponential rate. As a result, we are looking for an NetWatch Police Liaison to join our company to help with the day-to-day running of this service as well as providing effective administrative support to the wider company. You will be provided with full training and ongoing support to help you settle into this role.

Progression: Opportunities for advancement to senior positions.

Job Description

As a NetWatch Police Liaison, your key responsibilities will include those listed below, although this is not an exhaustive list:

• Core responsibilities include: handling post, processing cheques, facilitating payments, booking-in instructions, sending reports and extracting key information, requesting, and sending other items of evidence to clients.
• Liaising with insurance clients and police forces through effective communication via email and telephone to request documentation and resolve any queries.
• Conducting quality assurance checks to ensure data is inputted correctly.
• Supporting colleagues and the wider NetWatch Police Liaison team whenever necessary.

Requirements

• 3 x A Levels C or above or equivalent required
• 5 x GCSE at C or above or equivalent, including Maths and English required
• 2 Years office-based experience preferred
• Ability to adapt to using new database systems
• Competent at utilising MS Office
• Excellent communication skills and confidence in dealing with clients over the phone
• Excellent written communication skills for corresponding with clients over email
• Strong organisational skills and the ability to adapt, re-prioritise and multi-task with ease
• Strong sense of accuracy and attention to detail
• Team player
• Positive attitude
• Honesty and Integrity

General Information

• IMPORTANT: Please note that the first 3 months of this role is office-based and will require the successful candidate to be within a commutable distance to Birmingham City Centre. There may then be remote working opportunities later.
• Recruitment is ongoing until the position is filled.

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.