Careers

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in the company and position, and why you are a good fit.

Job Details

• Monday to Friday
• Full-time 35 hours per week
• Full Time salary £23,333 per year from April 2025 (pro-rata for part time)
• Part-time hours available (minimum of 21 hours per week required)
• Start Date: As soon as possible

Benefits Package

• Flexi-time – build your own week around the core hours of 10am-2:30pm. Part-time employees must work on designated days but can enjoy flexible hours within those days.
• Remote working opportunities
• Over-time opportunities (depending on business needs)
• On-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Regular team social events and clubs
• Cycle to work scheme
• Casual dress

The Role

In October 2020 NetWatch launched its Rapid Police Reports service. Using our in-house built platform, reports and evidence are easily ordered from the police on behalf of insurance clients to help them make informed decisions. The service has proven highly successful and has grown at an exponential rate. As a result, we are looking for a NetWatch Police Liaison to join our company to help with the day-to-day running of this service as well as providing effective administrative support to the wider company. You will be provided with full training and ongoing support to help you settle into this role.

The RPR team are dedicated to providing an efficient service to our clients, acting as the intermediary between the police and insurance companies to supply documentation. Due to the differing methods and demands of the police, ordering reports and evidence can be a challenging process. As such, we aim to streamline the process for our clients and reduce the difficulty. With the upcoming launch of our innovative RAPID™ platform, both colleagues and clients will benefit from a streamlined process to easily request and manage investigative materials, reinforcing our commitment to efficiency and excellence.

Progression: Opportunities for advancement to senior positions.

Job Description

As a NetWatch Police Liaison, your key responsibilities will include those listed below, although this is not an exhaustive list:

• The role will include many administrative tasks, such as booking-in instructions, sending reports or other evidence to clients and extracting key information, making requests, facilitating payments, handling post and processing cheques.
• Liaising with insurance clients and police forces through effective communication via email and telephone to request documentation and resolve any queries.
• Conducting quality assurance checks to ensure data is inputted correctly.
• Supporting colleagues and the wider NetWatch Police Liaison team whenever necessary.

Requirements

• 3 x A Levels C or above or equivalent required
• 5 x GCSE at C or above or equivalent, including Maths and English required
• 2 Years office-based experience preferred
• Ability to adapt to using new database systems
• Competent at utilising MS Office
• Excellent communication skills and confidence in dealing with clients over the phone
• Excellent written communication skills for corresponding with clients over email
• Strong organisational skills and the ability to adapt, re-prioritise and multi-task with ease
• Strong sense of accuracy and attention to detail
• Team player
• Positive attitude
• Honesty and Integrity

General Information

• IMPORTANT: Please note that the first 3 months of this role is office-based and will require the successful candidate to be within a commutable distance to Birmingham City Centre. There may then be remote working opportunities later.
• Recruitment is ongoing until the position is filled.

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in the company and position, and why you are a good fit.

The Role

In 2022, NetWatch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients. We are seeking a high-level Senior Business Support Partner to support our expanding department. This individual will be highly organised, efficient and skilled at multi-tasking, providing essential administrative support to our interviewing and investigations team. Beyond this, the successful candidate will also assist Senior Management and adapt to cross-functional needs within the business.

Key Responsibilities:

• Senior Management Support – providing comprehensive administrative support to Senior Management and adapting to cross-functional needs within the business, as required.
• Client communications –supporting the sales lead by conducting client check-ins and follow-ups via phone and email to ensure timely responses and strengthen client relationships.
• Business Data Support – assist the management team by compiling management information and bordereau data.
• Interview Coordination – requesting, scheduling, and confirming interviews with the police and managing payments via BACS or cheque.
• Booking and Confirmations – Coordinating interview schedules for the team paying consideration to optimal timing and availability.
• Follow-ups & Reminders: Sending chaser emails to interviewees and officers to confirm attendance and address any scheduling conflicts or unexpected changes. Making phone calls to chase or clarify information.
• Handling Queries: Responding to basic inquiries related to fees, scheduling, and interview processes, ensuring clear and professional communication.
• Case Management: Booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
• Correspondence & Notifications: Drafting and sending letters to witnesses and relevant parties.
• Post-Interview Processing: Ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
• Additional Responsibilities – any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.

Person Specification

• Multi-tasking Enthusiast – thrives on juggling tasks whilst prioritising effectively.
• Excellent Organisational Skills – skilfully manages administration tasks, ensuring smooth operations and clear communications across parties.
• Fast and Efficient – completes tasks promptly while maintaining high standards.
• Adaptable – flexible in handling changing priorities, new challenges, and diverse tasks.
• Excellent Communication – confident on the phone, and delivers clear, concise, and audience-focused written and verbal communication for effective professional interactions.
• Professional Conduct – Maintains a respectful and professional demeanour in all interactions.
• Reliable – able to work autonomously to a high standard, whilst maintaining attention to detail and ensuring a smooth process.
• Honesty and Integrity – personal characteristics essential to anyone at NetWatch.
• Passionate – demonstrates a strong passion for their work and a genuine commitment to NetWatch.

Experience

• A minimum of 2+ years’ experience in a high-level/senior administrative role within a fast-paced environment, providing support to senior management (ideally in a B2B environment).
• 3 x A Levels C or above or equivalent required
• 5 x GCSEs at C or above or equivalent, including Maths and English required
• Competent at utilising MS Office and adapting to new database systems

Job Details

• Monday to Friday
• Full-time 35 hours per week
• Approximately one office day per week following initial training week
• £30,000 per annum
• Start Date: As soon as possible

Benefits Package

• Flexitime (build your own week around the core hours of 10am-2:30pm)
• Remote working opportunities
• On-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Regular team social events and clubs
• Cycle to work scheme

General Information

• The first week of this role will be office-based, followed by approximately one day per week in the office thereafter. The successful candidate must live within a commutable distance to Birmingham City Centre.
• Recruitment is ongoing until the position is filled.

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in the company and position, and why you are a good fit.

The Role

The Intelligence and Investigations Specialist will have a comprehensive understanding of all investigative functions within NetWatch. They will be capable of handling all types of investigative tasks, from analysing and interpreting open-source intelligence, and compiling a range of specialised reports, to interviewing police officers, policyholders, and witnesses, and compiling witness statements. This position is designed for the versatile, well-rounded investigations specialist eager to learn every aspect of becoming a top-tier professional in the intelligence field.

Key Responsibilities:

• Carrying out recorded video and audio calls, predominantly over Teams, with police officers, policyholders, and witnesses to determine liability and indemnity issues.
• Conducting site visits and in-person interviews to gather information relevant to ongoing cases.
• Planning interviews—including reviewing police reports, examining email chains for additional details, and analysing internal case reports.
• Identifying inconsistencies or gaps in verbal accounts given by witnesses/policyholders and having the confidence to challenge them where necessary.
• Articulating terminology and reason for interviewing in understandable terms to witnesses, policyholders and officers.
• Report and Statement writing – collating information extracted from the interview into a comprehensive written format to send to clients.
• Analysing and compiling intelligence into comprehensive written reports in a target driven environment.
• Utilising a variety of databases, public records, and intelligence tools & techniques to obtain information on subjects and attribute social networking accounts to them.
• Researching social networking sites to build up a lifestyle analysis of individuals suspected of being involved in fraudulent claims.
• Identifying and locating individuals who may have witnessed any road or personal injury accidents so that the client can obtain statements to assist when deciding upon liability and reserve.
• Investigations into online networks with the aim of establishing any links between parties which could suggest fraud.
• Utilising in-house NetWatch software to provide a range of bespoke services to clients in various industries.

Person Specification

• Target-driven – motivated to exceed targets, consistently thriving in a results-oriented environment and surpassing monthly objectives.
• Outstanding verbal communicator – confident in leading video calls and in-person interviews, able to adapt to difference audiences and situations to ensure effective information exchange.
• Resilient, organised and adaptable – able to perform effectively under manageable pressure, flexible in handling changing priorities and diverse tasks whilst maintaining high standards.
• Analytical thinker – able to analyse information quickly and use it to provide robust advice.
• Curious – an inquisitive, open-minded type, who seeks out information from sources that may not always seem obvious.
• Excellent Written communicator – able to easily relay complex information in a written report.
• Self-motivated and driven – passionate about the work and eager to learn and progress.
• Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking.
• Professionalism – uphold a high standard of professionalism in every aspect of the role.
• Honesty and Integrity – personal characteristics essential to anyone at NetWatch.

Experience

• Excellent grasp of written and spoken English
• 2.1 or above degree or valuable industry experience in a fraud detection role
• Office-based experience (desirable)
• Experience in engaging with people, and leading phone or video calls (desirable)
• Experience working in a target driven environment (desirable)
• Good understanding of online social networking and online trends
• Strong IT skills, competent at utilising MS Office and adapting to new database systems

Job Details

• Monday to Friday
• Full-time 35 hours per week
• Hybrid working
• Some UK travel required for site visits/in-person interviews
• Flexibility – some early starts or later evening interview availability may be required
• Salary: £25,601.25 per annum
• Uncapped bonus earning potential from 6 months onwards
• Estimated Earning Potential in Year 1: £28,000-£28,500
• Start Date: As soon as possible

Benefits Package

• Flexitime (build your own week around the core hours of 10am-2:30pm)
• Uncapped monthly bonuses
• Remote working opportunities
• On-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Regular team social events and clubs
• Cycle to work scheme

Working Hours

• 35 flexi hours per week Mon-Fri
• 1-3 Months – Office Based
• 3-6 Months – Staggered Remote Working
• 6+ Months – 3 Office Days Per Month (minimum)

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.

Please note, recruitment is ongoing until the position is filled.

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in our company, your passion for development, and why you’d be a great fit for this role.

The Role

Our team is growing, and we’re excited to welcome someone new as we start an ambitious greenfield project with huge potential! We work with cutting-edge technology, follow best practices, and help each other improve every day.

Team culture is at the heart of what we do, so we’re looking for someone who’s genuinely passionate about software development and who brings a positive, collaborative attitude. We value a supportive and ego-free environment, where everyone can share ideas and grow together. If you’re excited to be part of a team that builds each other up and tackles challenges together, we’d love to meet you!

We’re looking for a passionate Laravel/Vue Developer to join our engineering team to help us build a new platform for the company. In this role, you’ll collaborate with a friendly, dedicated group of professionals who love what they do and are excited to build innovative tools for OSINT investigations and reporting. This is a chance to apply your skills in an interesting and meaningful industry, and to help develop tools that make a real difference to the company and our clients.

Job Description

As a Laravel/Vue Developer, you’ll be responsible for the following, though this list is not exhaustive:

• Developing new features for our SaaS platform using Laravel and Vue
• Collaborating with team members to create, test, and deploy platform updates
• Participating in code reviews and contributing to development best practices
• Working closely with our staff and analysts to understand their requirements and translate them into functional features
• Optimising performance and ensuring data security across our applications

 Requirements

• Strong experience in Laravel and Vue.js
• Familiarity with relational databases
• Competent in version control (Git)
• Experience with front-end development and understanding of modern JavaScript frameworks
• Solid understanding of RESTful services and API integrations
• Excellent communication skills and ability to work collaboratively
• Ability to manage multiple priorities and adapt to changing demands
• Passion for writing clean, well-documented code
• A positive attitude, honesty, and integrity

Job Details

• Hours: Monday to Friday, Full-time
• Salary: £40,000 – £65,000 – based on experience
• Start Date: As soon as possible

Benefits Package

• Flexible working hours
• Remote working / hybrid
• On-site gym
• Employee benefits and wellbeing program
• 24 days leave plus bank holidays, with a flexible holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Training and development opportunities
• Regular team social events and clubs
• Cycle to work scheme
• Casual dress code

Hiring Process

• Initial Screening Call
• Technical Task (1 hour)
• Face to face Interview

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED

Submit your CV and a covering letter via email to careers@netwatchglobal.com. Covering letters should detail your interest in our company, your passion for development, and why you’d be a great fit for this role.

The Role

We are seeking an enthusiastic and proactive Finance Assistant to join the finance team to assist with day-to-day financial operations across our company.

Key Responsibilities:

• Continuous communication with our clients via email and telephone to proactively chase outstanding invoices for payment.
• Produce outstanding debtors reports for our clients based on their specific needs, providing any required information and support to facilitate payments to be made.
• Work with the Finance Business Administrators to ensure all reports are accurate and up to date.
• Support with the main Sales Ledger functionality, invoice entry and payment allocations.
• To undertake other administrative duties as and when required for finance and the wider business.
• Opportunity to develop knowledge of the wider finance function in the company.
• Review and enhance processes to improve efficiency of the team’s activities.
• Support the Finance Director with project work including budgeting, reporting and cashflow management.

Experience

The ideal candidate will have:

• 3 x A levels C grade or above (or equivalent)
• 5 x GCSEs at C Grade / 4 or above (or equivalent), including Maths and English
• Maths GCSE must be A Grade / 7 or above
• Proficient in MS office with strong excel skills and confidence in using spreadsheets and basic formulas.
• Previous experience in a credit control or finance team is desirable
• Knowledge of Sage Accounts is advantageous
• Confident and professional verbal and written communicator
• Strong administrative and IT skills
• Excellent organisational skills
• Fast and efficient in completing tasks
• Strong attention to detail

Job Details

• Monday to Friday
• Full-time, 35 hours per week
• 2 days per week in the Worcester office (Tues-Thurs)
• 1-2 days per week in the Birmingham office
• 1-2 days per week working from home
• £24,500 per annum
• Start Date: As soon as possible
• Recruitment is ongoing until the position is filled

Benefits Package

• Qualification and training opportunities (support through AAT)
• Flexitime (build your own week around the core hours of 10am-2:30pm
• Remote working opportunities
• On-site gym (Birmingham office)
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Regular team social events and clubs
• Cycle to work scheme

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please let us know. We will work with you to provide the necessary support to ensure a fair and equitable experience. To discuss your specific needs or request accommodations, please call our office and ask for HR.