Delegated access and disclosure now live in Rapid
Rapid now supports delegated access and disclosure. Insurers can hand a case to their legal panel at the click of a button, and claimant firms can securely share files with their own experts or the defendant insurer. You stay in control of what's shared, with whom and for how long.
Paige Varley
Customer Success Manager
You can now invite other parties into a case in Rapid. Share or delegate a case to your legal panel or other experts, control exactly what they see, and use the services of the wider investigation panel without leaving the platform.
Jump to your section:
- For insurers
- For defendant law firms
- For claimant law firms
- For medical and other experts
- Rapid for disclosure
Benefits
- Share large and complicated files securely, without leaving the platform
- Disclose only the files you need to
- Let your appointed law firm take over handling of a case seamlessly
- Instant visibility of case progress and onward instructions
- Billing direct to the insurer, so there's no unnecessary invoicing or transfers and you get quicker visibility of overall claims spend
- Legal panel firms and other experts can make their services available through Rapid
For insurers
By the time a claim passes to your legal panel, a lot of the work may already have been done through NetWatch. That can include police reports, evidence, medical records and investigative work such as interviews. Some of it may still be in progress, such as large and complex case files from the police.
Rather than sending everything by post, email or file transfer, you can now hand it over securely at the click of a button. The law firm can review the materials straight away, and anything still outstanding reaches them as it arrives. Work on the claim carries on without delay, which helps reduce the claims lifecycle.
For defendant law firms
Once you're onboarded and added as a panel member for an insurer, their claims handlers can share a case with specific staff or with your firm as a whole. Access is either read-only or with delegated authority to act on the insurer's behalf.
- No cost to onboard
- Request further work from NetWatch on a case, or start new cases on the insurer's behalf, whether for investigative work, medical records or police reports
- Anything you order for the insurer is billed direct to them
- Make your own services available to insurers within Rapid
For claimant law firms
Share medical records or police reports with your own experts securely, at the click of a button. This is a big help with large and complicated files such as MRI or CT scans, or large CCTV files.
You can also share chosen items with the defendant insurer. You decide what you share and when, and you stay in control of who has access.
For medical and other experts
If a law firm or insurer asks you to onboard to Rapid so they can share or delegate cases to you, we'll get in touch to put a service agreement in place. There's no cost. Once that's done, we'll quickly set up your account, provide training and ongoing support, and let the insurer or law firm know you're ready.
Once onboarded, you can also make your services available to insurers within Rapid, so they can request you quickly and easily.
Rapid for disclosure
Rapid puts an iron wall between you and the other party. Disclose a whole case, or item by item, to individual handlers or to a relevant firm.
- Access can be limited to a set time period
- Access can be revoked easily
- All access is audited
For more information, contact Jessica Williams at jwilliams@netwatchglobal.com.