DVLA KADOE Vehicle Keeper Lookup Now Available in NetWatch Rapid
NetWatch Rapid now supports DVLA KADOE vehicle keeper lookups, giving approved insurers, law firms and claims teams a faster way to request registered keeper information at the date of an incident. Learn how KADOE works in Rapid, the benefits for audit and claims workflows, and how to request access via NetWatch as your link provider.
Jess Williams
Customer Success Manager
DVLA KADOE Vehicle Keeper Lookup Now Available in NetWatch Rapid
NetWatch is pleased to announce that the DVLA KADOE lookup service is now available to NetWatch customers within Rapid, giving approved organisations a faster and more streamlined way to request vehicle registered keeper information at the date of an incident.
For insurers, law firms and claims teams already using Rapid to request police reports and records, KADOE adds another valuable investigation option within the same workflow. Where a vehicle is involved in a claim or incident and the registered keeper needs to be identified, approved Rapid users can now request that information securely through NetWatch.
What is KADOE?
KADOE stands for Keeper At Date Of Event. It is a DVLA service that allows approved organisations to request information about a vehicle's registered keeper at a specific point in time.
This is particularly useful in motor insurance claims, personal injury matters, collision investigations and fraud investigations where it is important to establish who the registered keeper of a vehicle was when an incident occurred.
It is important to note that KADOE provides registered keeper information. The registered keeper is not always the legal owner of a vehicle, but the information can be critical when investigating a vehicle-related incident, validating claim details or identifying the appropriate party to contact.
You can read more about requesting vehicle and registered keeper information from DVLA on the official GOV.UK page: Request information about a vehicle or its registered keeper from DVLA.
Why KADOE Matters for Rapid Users
Many NetWatch customers already use Rapid to manage requests for police reports, collision records and other claim-related information. In those workflows, there are often situations where an insurer, solicitor or investigator also needs to ascertain the registered keeper of a vehicle at the point of incident.
Adding DVLA KADOE lookup to Rapid gives customers another option in the same investigation environment, helping teams reduce manual administration and keep claim activity connected to the relevant file.
Key Benefits of KADOE Through NetWatch Rapid
Instant Vehicle Keeper Lookup Results
KADOE searches through Rapid are designed to return results instantly, helping claims handlers and investigation teams avoid delays associated with manual processes.
Instead of moving between systems or waiting on slower request methods, approved users can request vehicle keeper information directly within Rapid as part of their normal investigation workflow.
Payment Through Your NetWatch Account
Customers accessing KADOE through NetWatch can pay via their NetWatch account, removing the need for older manual payment processes such as writing cheques for individual requests.
This makes billing easier to manage, particularly for teams making regular vehicle keeper lookup requests as part of motor claims, personal injury work or fraud investigation activity.
Easier Audit and Administration
Every KADOE request made through Rapid can be tied back to a specific claim or incident, creating a clear audit trail for account administrators.
Request reasons are easier to review, searches remain connected to the relevant matter, and administrators can see how the service is being used across their organisation. This is especially important for regulated users who need to demonstrate appropriate use of DVLA data.
Secure and Encrypted Access Through Rapid
KADOE access via NetWatch is delivered through the secure Rapid platform. Requests are made through an encrypted environment, helping customers manage sensitive vehicle keeper information in a controlled and auditable way.
For insurers, solicitors and other approved users, this means vehicle keeper lookup can sit alongside existing Rapid workflows without introducing unnecessary data handling steps.
Who Can Use KADOE?
Access to KADOE is controlled by DVLA and is subject to approval. Organisations must have an appropriate reason to request registered keeper information and must meet DVLA's access requirements.
For insurers, KADOE is commonly relevant to motor claims, personal injury claims and related investigations where vehicle keeper information is needed for a legitimate claims-handling purpose.
Solicitors and law firms may also be able to access the service where they have appropriate ATA or regulatory body membership, with use cases expected to be similar to insurance-related personal injury work. DVLA's Data Assurance Team will determine eligibility and access requirements.
How to Access KADOE Through NetWatch
Clients wishing to access the KADOE service through NetWatch should email kadoe-interested@dvla.gov.uk and clearly state that they wish to access KADOE via NetWatch as a link provider.
DVLA will then advise on the relevant approval process and any access requirements for your organisation.
Once your DVLA access route is being progressed, contact NetWatch for information on KADOE pricing and how the service can be enabled within Rapid.
Why NetWatch Has Added KADOE to Rapid
We were keen to offer KADOE because many insurers and law firms already use Rapid to obtain police reports and records for motor claims and incident investigations. Those same users often need to identify the registered keeper of a vehicle at the date of the event.
By making DVLA KADOE lookup available within Rapid, NetWatch can help customers bring more of that investigation process into one secure, auditable platform.
The result is a faster and more connected workflow: request police records, manage incident information, carry out approved vehicle keeper lookups and maintain a clear audit trail against the relevant claim or matter.
Looking for a KADOE Vehicle Keeper Lookup Provider?
If your organisation needs to find the registered keeper of a vehicle at the date of an incident, NetWatch can help you understand how KADOE works within Rapid.
To begin the access process, email kadoe-interested@dvla.gov.uk and state that you wish to access KADOE via NetWatch as a link provider.
For pricing, implementation and Rapid access information, contact NetWatch.
Frequently Asked Questions
What does KADOE stand for?
KADOE stands for Keeper At Date Of Event. It is a DVLA service for requesting information about the registered keeper of a vehicle at a specific date.
Can KADOE tell me who owns a vehicle?
KADOE provides registered keeper information, which is not always the same as legal ownership. It can, however, help approved organisations identify the registered keeper of a vehicle at the date of an incident.
Who can access DVLA KADOE through NetWatch?
Access is subject to DVLA approval. KADOE may be relevant for insurers, solicitors and other approved organisations with a legitimate reason to request registered keeper information.
How do I request KADOE access via NetWatch?
Email kadoe-interested@dvla.gov.uk and clearly state that you wish to access KADOE via NetWatch as a link provider. Then contact NetWatch for pricing and Rapid setup information.
How is KADOE used in Rapid?
Approved users can request KADOE searches within Rapid and tie each request back to a relevant claim or incident, supporting easier administration, audit and review.