Medical records requests are now live in Rapid

Medical records can now be requested through Rapid. Alongside police reports and DVLA KADOE keeper checks, you can request GP, hospital and ambulance records from within the case you are already working on, with NetWatch handling the consent, the chasing and secure delivery.

We wrote in September that medical records were on the way. They are now live, which means personal injury teams in particular have one place to get hold of much of the evidence a claim depends on.

Medical records, with the chasing handled for you

Anyone who has requested medical records will know how long it can take. Each GP surgery and hospital has its own process, and getting everything in usually means a lot of chasing.

In Rapid, you request the records you need from within the case, and NetWatch takes it from there:

• Consent. We get the subject's consent where it is needed, and keep a record of it.
• Chasing. We follow up with each GP surgery, hospital and ambulance service, so your team doesn't have to.
• Secure delivery. Records come back securely through Rapid, not by email or post.
• Tracking. Every request is tracked through to delivery, with a full audit trail.

Police reports from any UK force

Rapid already handles around 4,000 police report instructions a month, across every UK police force. We take care of the application, each force's requirements, the chasing and the delivery. Some reports come back the same day.

KADOE keeper checks, straight away

KADOE (Keeper At Date Of Event) returns the registered keeper of a vehicle at the date of an event. In Rapid, results come back straight away, and each search sits against the case it relates to.

NetWatch has a direct link to DVLA's KADOE API Service. DVLA decide who can access KADOE, and our KADOE article explains how to request access.

Disclose to the insurer when the file is ready

When a file is ready, the evidence can be disclosed securely to the insurer from Rapid, rather than sent across by email. Everything stays in one place, from the first request through to disclosure.

Coming next: making records easier to work with

Medical records are often long, and they rarely arrive in a neat order. We're now working on what happens once they come in, and are adding:

• Pagination, so records are numbered consistently and everyone working on the file can refer to the same pages.
• A treatment timeline, setting out the treatment in date order.
• Querying, so you can ask questions of the records and find what you need quickly.

We're hoping to have these ready over the next few months, and we'll share more as they land.

Everything in one place

Rapid is a web portal, so there is nothing to install or integrate. Each request sits against your own case or claim reference, and you can see where everything is up to without having to chase. Through Rapid you can request:

• Police reports from any UK force, and fire reports
• Medical records from GP surgeries, hospitals and ambulance services
• DVLA KADOE keeper checks

Rapid is currently used by UK insurers and law firms.

Get in touch

If you'd like to see how Rapid could work for your team, or start requesting medical records, get in touch through our contact page or email Jessica Williams at jwilliams@netwatchglobal.com.